Privacy Policy

MYRRIAD Field Service (“MYRRIAD,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit myrriad.com, request service, communicate with us by phone, text message, email, web form, or other channels, or otherwise interact with MYRRIAD.

MYRRIAD provides commercial equipment field service, including commercial refrigeration, walk-in cooler and freezer service, commercial ice machine service, hot-side equipment service, preventative maintenance, and related commercial equipment support.

1. Information We Collect

We may collect information that you provide directly to us, including:

• Name
• Business name
• Business address or service location
• Phone number
• Email address
• Equipment information
• Manufacturer, model, serial number, or asset information
• Service request details
• Equipment symptoms, temperatures, error codes, or operating conditions
• Photos, videos, documents, or other service-related information
• Billing and transaction information
• Communications with MYRRIAD
• Information submitted through website forms, phone calls, SMS messages, or email

We may also collect technical information automatically when you use our website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Date and time of access
• Cookies and similar technologies
• General website interaction and analytics data

2. How We Use Information

MYRRIAD may use personal and business information to:

• Receive and respond to service requests
• Schedule and dispatch field service technicians
• Diagnose and service commercial equipment
• Communicate about appointments, technician arrival, service status, estimates, authorization, repairs, parts, and completion
• Provide invoices, receipts, service reports, and equipment documentation
• Maintain equipment and service history
• Coordinate preventative maintenance
• Provide customer service and support
• Process payments and billing
• Improve our services, website, technology, and operations
• Maintain internal business records
• Prevent fraud, misuse, or security incidents
• Comply with applicable legal and regulatory obligations
• Send service-related communications
• Send email or other non-SMS marketing communications where permitted and where appropriate consent has been obtained

3. SMS and Text Messaging

If you provide your mobile phone number to MYRRIAD, you may receive text messages related to your interaction with us.

These messages may include:

• Service request confirmations
• Appointment confirmations
• Technician dispatch or arrival notifications
• Service status updates
• Requests for additional equipment or service information
• Estimate or authorization notifications
• Repair completion notifications
• Invoice or payment notifications
• Scheduled maintenance reminders
• Customer service messages
• Other operational communications related to your MYRRIAD service

Message frequency may vary. Message and data rates may apply.

You may opt out of text messaging at any time by replying STOP. You may request assistance by replying HELP.

Opting out of SMS communications does not prevent MYRRIAD from communicating with you through other permitted channels regarding an active service request, account, billing matter, or other necessary business communication.

MYRRIAD does not transfer or disclose consumer SMS registration data, mobile phone numbers, or SMS consent data to any external organization under any circumstances, including with user consent, except as strictly necessary for a service provider acting on MYRRIAD's behalf to provide the requested messaging or service. Such data may not be used by the recipient for its own purposes, marketing, resale, or any unrelated use.

SMS consent is not a condition of purchasing MYRRIAD services.

4. Phone Calls and Call Recording

When you call MYRRIAD or receive a call from us, calls may be monitored or recorded for purposes such as:

• Customer service
• Service request documentation
• Quality assurance
• Training
• Dispatch coordination
• Fraud prevention
• Dispute resolution
• Operational improvement

Where required by applicable law, MYRRIAD will provide appropriate notice or obtain consent before recording a call.

Information collected during calls may be stored with your customer, service, equipment, or work-order records.

5. Service and Equipment Information

MYRRIAD may maintain records related to equipment we service, including:

• Equipment category
• Manufacturer
• Model
• Serial number
• Asset identification
• Service location
• Reported symptoms
• Diagnostic findings
• Repair history
• Parts used
• Temperature or operating readings
• Technician notes
• Photographs
• Service verification information
• Preventative maintenance history

We use this information to support service continuity, improve future diagnostics, document repair history, and better manage commercial equipment service.

6. Cookies and Website Analytics

MYRRIAD may use cookies, analytics technologies, and similar tools to understand how visitors use our website.

These tools may collect information such as pages viewed, time spent on the website, device and browser information, traffic source, general geographic information, and website interactions.

We may use this information to improve website performance, marketing effectiveness, user experience, and service conversion.

You can control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Google and Advertising Services

MYRRIAD may use advertising and analytics services provided by third parties, including Google.

These services may use cookies or similar technologies to measure website activity, advertising performance, conversions, and interactions with MYRRIAD advertisements.

Information collected through these platforms is governed by the privacy practices of the applicable provider in addition to this Privacy Policy.

8. How We Share Information

MYRRIAD may share information with service providers and business partners when reasonably necessary to operate our business or provide requested services.

These may include providers supporting field service management, dispatch and scheduling, customer relationship management, SMS and telecommunications, email, payment processing, accounting, website hosting, cloud storage, analytics, customer support, marketing technology, and equipment service coordination.

We may also share information with technicians or service professionals assigned to your request; when required by law; in response to legal process; to protect MYRRIAD, our customers, technicians, or others; to investigate fraud, misuse, security incidents, or unlawful activity; or in connection with a merger, acquisition, sale, restructuring, financing, or transfer of business assets.

MYRRIAD does not sell personal information for monetary consideration.

Consumer SMS registration data and consent data are not sold, rented, transferred, shared, or disclosed to third parties for their own use. Any disclosure that is strictly necessary to deliver a requested MYRRIAD service or communication is limited to service providers acting on our behalf and subject to restrictions against independent use, marketing, resale, or further disclosure.

9. Third-Party Service Providers

MYRRIAD may use third-party technology providers to support our operations. These may include platforms for field service management, customer communications, telephony, SMS messaging, email, CRM, web forms, cloud hosting, payment processing, and analytics.

These providers may process information on our behalf only as necessary to provide their services to MYRRIAD. Where consumer SMS registration data or consent data is involved, providers are limited to using that information solely to perform the requested service for MYRRIAD and are prohibited from using it for their own purposes, marketing, resale, or unauthorized disclosure.

10. Payment Information

If you make a payment to MYRRIAD, payment information may be processed by a third-party payment processor.

MYRRIAD generally does not store full payment card numbers on its own systems when payments are processed through a secure third-party provider.

Payment processors may collect information necessary to authorize and process transactions.

11. Data Security

MYRRIAD uses reasonable administrative, technical, and operational safeguards intended to protect information from unauthorized access, loss, misuse, alteration, or disclosure. We maintain administrative, technical, and contractual controls designed to prevent unauthorized access, use, or sharing of user data by employees, contractors, and service providers, including consumer SMS registration and consent data.

No method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

12. Data Retention

MYRRIAD may retain information for as long as reasonably necessary to provide services, maintain equipment and service history, support warranties or service follow-up, manage customer relationships, maintain accounting and tax records, resolve disputes, enforce agreements, comply with legal obligations, and support legitimate business purposes.

Retention periods may vary depending on the nature of the information.

13. Your Choices

You may contact MYRRIAD to update your contact information, correct inaccurate information, request information about our privacy practices, opt out of marketing communications, opt out of SMS communications, or request deletion of certain information where applicable.

Certain information may need to be retained for legal, operational, accounting, fraud-prevention, service-history, or contractual reasons.

14. Marketing Communications

MYRRIAD may send marketing emails or other non-SMS communications where permitted and where appropriate consent has been obtained. You may unsubscribe from marketing emails by using the unsubscribe link contained in the message.

The MYRRIAD SMS program described in this policy is used for conversational and informational service-related communications and is not used for marketing, advertising, promotional offers, discounts, or affiliate marketing.

For the specific terms governing MYRRIAD text messaging, see our SMS Terms & Conditions.

15. Children’s Privacy

MYRRIAD provides commercial equipment services and is not directed to children under 13.

We do not knowingly collect personal information from children under 13 through our website or services.

16. Links to Other Websites

Our website may contain links to third-party websites or services.

MYRRIAD is not responsible for the privacy, security, content, or practices of third-party websites.

We encourage you to review the privacy policies of any third-party services you use.

17. Changes to This Privacy Policy

MYRRIAD may update this Privacy Policy from time to time.

When we make changes, we may update the effective date at the top of this page.

Your continued use of the website or services after an updated Privacy Policy becomes effective constitutes acknowledgment of the revised policy to the extent permitted by law.

18. Contact MYRRIAD

MYRRIAD Field Service
Fort Worth | Dallas
Phone: (817) 900-2766
Email: support@myrriad.com
Website: myrriad.com