These SMS Terms & Conditions (“SMS Terms”) govern text messages sent by MYRRIAD Field Service (“MYRRIAD,” “we,” “us,” or “our”). They apply specifically to our conversational and informational service-related SMS program.
This SMS program is not used for marketing, advertising, promotional offers, discounts, or affiliate marketing. MYRRIAD uses SMS to support requested commercial equipment service and existing service relationships.
1. Program Description
By opting in to receive SMS messages from MYRRIAD Field Service, you agree to receive conversational and informational text messages related to commercial equipment service.
Messages may include:
- Service request confirmations
- Appointment scheduling and confirmations
- Technician dispatch and arrival updates
- Requests for equipment or service information
- Estimates and authorization requests
- Repair status updates
- Service completion notifications
- Invoice-related service notifications
- Scheduled maintenance reminders tied to an existing service relationship
- Customer service responses related to your requested service
2. How You Opt In
Customers may opt in through the MYRRIAD service request form at myrriad.com. The customer provides a mobile phone number and actively checks an unchecked SMS consent box before submitting the form. The checkbox is not preselected.
Consent to receive SMS messages is not a condition of purchasing MYRRIAD services.
3. Message Frequency and Charges
Message frequency varies. Message and data rates may apply. The number of messages you receive depends on your active service request, appointment activity, authorization needs, repair status, billing/service notifications, and scheduled maintenance activity.
4. Opting Out
Reply STOP at any time to opt out of MYRRIAD SMS messages. After opting out, you may receive one final confirmation message. You will receive no further SMS messages from that number unless you opt in again.
Opting out of SMS does not prevent MYRRIAD from communicating with you through other permitted channels regarding an active service request, account, billing matter, or other necessary business communication.
5. Help
Reply HELP for assistance. You may also contact MYRRIAD Field Service at (817) 900-2766 or support@myrriad.com.
6. No Marketing or Promotional Messaging
The MYRRIAD SMS program covered by these terms is limited to conversational and informational service-related messages. It is not used for marketing, advertising, promotional offers, discounts, affiliate marketing, or third-party promotions.
7. SMS Registration and Consent Data
MYRRIAD does not sell, rent, transfer, or disclose consumer SMS registration data, mobile phone numbers, or SMS consent data to external organizations for marketing, promotional, resale, or independent-use purposes.
Information may be disclosed only as strictly necessary to service providers acting on MYRRIAD’s behalf to deliver the requested messaging or service. Those providers are not permitted to use SMS registration or consent data for their own purposes, marketing, resale, or unrelated use.
8. Safeguards
MYRRIAD maintains administrative, technical, and contractual controls designed to prevent unauthorized access, use, disclosure, or sharing of user data by employees, contractors, and service providers, including consumer SMS registration and consent data.
9. Privacy
For more information about how MYRRIAD collects, uses, protects, and shares information, review our Privacy Policy.
10. Changes to These SMS Terms
MYRRIAD may update these SMS Terms from time to time. When changes are made, we may update the effective date shown on this page. Changes apply prospectively to the extent required by applicable law.
11. Contact MYRRIAD
MYRRIAD Field Service
Fort Worth | Dallas
Phone: (817) 900-2766
Email: support@myrriad.com
Website: myrriad.com
Need the broader privacy policy?
Review how MYRRIAD handles information across the website and field-service operations.